Technical Support

The Technical Support is responsible for providing technical and administrative support to the technical team, ensuring the smooth operation of office functions, and assisting in various technical projects. This role requires a detail-oriented individual with strong organizational and communication skills.

 

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  • Provide technical assistance:
    • Assist technical team members in troubleshooting and resolving technical issues.
    • Help set up and maintain technical equipment, such as computers, printers, and other devices.
    • Perform basic software installations and updates.
  • Administrative support:
    • Assist in preparing technical reports, presentations, and documentation.
    • Maintain organized records of technical documents, drawings, and manuals.
    • Schedule appointments, meetings, and manage calendars for the technical team.
  • Data management:
    • Manage and update databases, spreadsheets, and technical records.
    • Collect and compile technical data and prepare regular reports as needed.
  • Communication:
    • Respond to inquiries and provide information to internal and external stakeholders.
    • Assist in coordinating communication within the technical team and across departments.
  • Project assistance:
    • Assist in project coordination, including tracking project timelines, tasks, and deliverables.
    • Help gather and compile project-related information for presentations and meetings.
  • Office organization:
    • Maintain the organization of technical supplies, materials, and equipment.
    • Assist in managing inventory and ordering necessary supplies.
  • Training and orientation:
    • Assist in onboarding new technical team members by providing orientation and training on office procedures and tools.
  • Problem-solving:
    • Collaborate with the technical team to identify and implement process improvements
  • High school diploma or equivalent; Associate’s degree or technical certification preferred.
  • Strong technical aptitude and familiarity with basic computer software and hardware.
  • Excellent organizational skills and attention to detail.
  • Effective communication skills, both written and verbal.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to prioritize tasks and work independently as well as part of a team.
  • Previous experience in a technical support or administrative role is a plus.
  • Reviews financial statements with management personnel.
  • Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory, property, and other related procedures and controls